TERMS & CONDITIONS

​1. Our Services

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SIMA Healing provides:

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·        Individual and family therapy

·        Consultations and guidance sessions

·        Educational workshops and community programs

·        Telehealth sessions via secure platforms (Zoom, Microsoft Teams, phone)

·        Educational media content (videos, podcasts, social media)

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Services are provided by qualified professionals and may be modified or discontinued at any time.

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2. Client Responsibilities

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Clients are expected to:

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·        Provide accurate information on forms

·        Attend scheduled sessions or workshops on time

·        Notify us at least 24 hours in advance to cancel or reschedule

·        Participate actively for the best results

·        Respect other clients’ privacy and rights during group programs

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3. Fees & Payment

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·        Therapy: $50 per 45–50 minute session (sliding scale)

·        Consultation: $70 per 50-minute session

·        Prepaid Package: 8 therapy sessions – $324 (10% discount), valid 90 days, non-refundable

·        Payment Methods: Zelle, Paypal, Credit/Debit, cash, or check

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Payment Policy:

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·        Payment is due at the session or at the start of the month for scheduled sessions

·        Missed sessions without 24-hour notice may be charged in full

·        Donations are voluntary and non-refundable

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4. Telehealth

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·        Telehealth sessions are secure and HIPAA-compliant

·        Clients must ensure privacy on their side

·        Technical issues caused by the client are not SIMA Healing’s responsibility

·        In-person sessions are available on request

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5. Confidentiality & Legal Limits

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All information shared is confidential except when disclosure is required by law:

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·        Risk of harm to self or others

·        Abuse or neglect reporting (child, dependent adult, elder)

·        Court order or subpoena

·        Limited disclosure to licensed supervisors

·        Life-threatening emergencies

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Confidentiality is protected under RCW 18.19.180 and WAC 246-810-031.

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6. Disclosures

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SIMA Healing follows all professional and legal requirements in Washington State:

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·        WAC 246-810-031 – Disclosure Requirements

·        RCW 18.19.180 – Confidentiality Limits

·        WAC 246-810-025 – Supervisory Requirements

·        RCW 18.130.180 – Unprofessional Conduct

·        RCW 7.A.26.030 – Client Rights

·        RCW 70.02.240 – Services to Minors

·        RCW 70.34.530 – Outpatient Services

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Youth aged 13+ may consent to their own mental health services. All counseling is conducted ethically and professionally.

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7. Client Rights

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Clients have the right to:

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·        Receive services in a safe, respectful, and nonjudgmental environment

·        Ask questions about therapy methods or programs

·        Refuse or discontinue services at any time

·        Request referrals for additional support

·        Be treated with dignity regardless of race, gender, age, religion, ability, or cultural identity

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8. Emergencies

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SIMA Healing does not provide crisis intervention.

In case of emergencies, please call 911, 988 (Suicide & Crisis Lifeline), or go to your nearest emergency room.

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9. Use of Media & Educational Content

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·        Educational materials (videos, podcasts, social media posts) are informational only

·        Personal information shared on these platforms is not collected by SIMA Healing unless submitted via secure forms

·        Non-identifiable usage data may be collected for program improvements

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10. Limitation of Liability

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SIMA Healing is not responsible for:

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·        Technical issues during telehealth sessions caused by the client

·        Any indirect or consequential damages arising from the use of services or materials

·        Client decisions or actions taken as a result of counseling, consultation, or educational content

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Participation in services is at the client’s discretion and responsibility.

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11. Governing Law

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These Terms & Conditions are governed by the laws of Washington State, USA, without regard to conflict of law principles.

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12. Acceptance

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By using our website, submitting forms, registering for programs, or making payments/donations, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.